User guide

User guide

Find answers to commonly asked questions about the Govox wellbeing platform.

Can’t find the answer you’re looking for? Contact our team, we’re happy to help.

When you joined our service, you will have received an e-mail with your unique login. If you do not have this information please contact the team at hello@govox.com and we’ll arrange for it to be resent to you.

When you’re ready to access your dashboard simply visit app.govox.com and enter your log in.

It’s as simple as that, once you successfully log in you will see the results dashboard automatically appear giving you valuable insights into your team’s wellbeing.

Please note that when logging in for the first time you will be prompted to reset your password.  Your new password will need to be a minimum of 10 characters and should contain a mixture of upper and lower case characters along with a mixture of numbers and symbols.  The combination is entirely up to you but please ensure it is secure and memorable to you.

Log in to the dashboard.

Click on the graph symbol (view responses), this will take you to the report dashboard for your latest completed check in. Here you will see the response rate for your team, any red flags their answers have highlighted, comments individuals have made and our unique happiness score for each team member. If you have more than one team you will see an option to view each of them individually.

Log in.

Access the report dashboard.

From the ‘scheduled date’ drop down box, simply select the date you wish to review and those results will automatically load for you.

The pie chart and bar graphs on the dashboard are all interactive. You can click on them to view more information.

For example:

Clicking on the various sections of the response rate pie-chart will show you which of your team members have completed, not completed or partially completed that Check In enabling you to see who is engaging with the process and who isn’t.

The red flag statements all have a number next to them, this indicates how many people have given a negative response to that particular question.  Clicking on the red flag will give you the names of those who responded in this way that you may wish to follow up with.

The happiness score bar graph gives a total happiness score for each individual team member. Based on their responses the smaller the bar, the less happy that team member.  Clicking on the bar next to a chosen team member shows you that individual’s responses to all the questions on the check in.  This is especially useful to monitor over time to see if there is someone who is consistently showing as less happy or how your team’s happiness score is affected by changes within your organisation.

The commments section of your dashboard shows you all the comments your team members chose to make giving you very useful insight and a starting point for those important conversations.

If you are a report owner you have access to add and remove team members or change their details whenever you wish.

Once logged in click on the cog symbol (manage team). Your team members "users" tab will show all those registered to receive that check in.

To add a new member click on the “add user” button and input their first and last names and e-mail address and click “add”.

Your new team member will now be included in any future scheduled check ins.

The process for removing a team member is as above but rather than “add user” you simply choose the remove button next to the name of the member you wish to remove.  You will then be prompted to confirm that you wish to remove them, and they will not receive any further scheduled invites to check in.

As Govox is a fully managed service, we handle the check inschedules so you don’t have to worry.  If you need to change the frequency of your wellbeing check in simply contact us to discuss the changes you require.

The check in questions were pre-agreed when you signed up to Govox, however, we understand that over time you may need to add/remove or alter some of the questions that are being asked.

If you wish to make any changes to the questions in your check in please contact us.

When you are logged in to the dashboard, simply click your email address on the top right of the screen where it says hello (your email).

On the right-hand column, you will see a section titled ‘actions’.

  • Underneath actions, click 'change password'.

  • Input your new password and confirm it below, then click ‘save’.

The report owner is the person who has ultimate access to the dashboard with the ability to view results and make any alterations to the team members details.

If you need to change the report owner please contact us and we can action that for you.

A report user is the person who can access the dashboard to view the results of a check in but does not have the access to alter any of the team member details.

If you need to change the report user please contact us and we can action that for you.

First of all, don’t worry, we are always here to help.  If you are in any doubt how to proceed after seeing your dashboard results it is best to ask for advice before approaching an individual in need.

Any action you choose to take in relation to the responses you’ve received will typically be subject to your club/organisation’s internal process. 

However, if you do not have anything in place, we have a network of approved partners who are able to offer you training and support.  We would suggest that initially, the person(s) responsible for your dashboard undertake mental health first aid training.

As someone with access to view a response dashboard you will have access to the reporting function. When you log into your dashboard choose the reports option on the left hand side.

  1. Once logged in choose reports from the left hand side menu.

  2. You can either choose all teams by clicking the box or you can select specific teams from the drop down menu.

  3. Enter the date range you want to review.

  4. An excel report is then downloaded for you which matches the parameters you've entered. This then gives you insights of the level of response, red flags, happiness score, comments and any alerts (if you have these set up).

Still have questions?

Can’t find the answer you’re looking for? Contact our team, we’re happy to help.

Contact our team