Support

FAQs

Find answers to commonly asked questions about the Govox wellbeing platform.

Can’t find the answer you’re looking for? Contact our team, we’re happy to help.

We have found that monthly is about right for the frequency of a Check In.  In Education settings we will ensure that the Check In cycle matches well with term times and key dates. The frequency of a Check In is agile and can be set to meet your requirements.

Yes. We have sets of questions that work well in different types of organisations but ultimately this is your Check In so we will work with you to identify the perfect set of questions.

No. Research shows that apps drive very low engagement rates, so Govox is built as a proactive cloud based platform. You won't need to download anything and will be prompted whenever action is needed.

They can be. We allow users to choose for themselves at each Check In if they would like to remain anonymous this time, or indeed if they are happy for their responses to be visible to the support in their organisation.

Pretty high. On average 40% of people Check In monthly, 65% at least once in a 3 month period and as high as 85% at least once a year.

If someone is identified as needing support they will be offered the best 'next step' route for them. For organisations with support available, maybe via existing EAP, the Govox platform will integrate with that. If you haven't got that support, or indeed want to top up what is available, we can include our in the moment support line which gives direct access 24,7/ 365 to a BACP accredited counsellor.

Sometimes it can be difficult to have conversations when someone is needing support. At Govox we have access to the Govox Training Academy where we can work with you to upskill your teams so they are best prepared for supporting their colleagues.

Yes. Integration is key and we ensure that any existing support you have in place can be accessed or signposted via the Govox platform. Organisations often find this is a powerful way to maximise use of existing support structures & tools.

Yes. EAP is brilliant, but the big challenge is people:

a) knowing it is available
b) realising they need to access it

By integrating with Govox we are able to direct people to the right support, at the right time.

Yes. Integration is key and we ensure that any existing support you have in place can be accessed or signposted via the Govox platform. Organisations often find this is a powerful way to maximise use of existing support structures & tools.

Yes. Integration is key and we ensure that any existing support you have in place can be accessed or signposted via the Govox platform. Organisations often find this is a powerful way to maximise use of existing support structures & tools.

Yes. For organisations who need to top up the support available we include access to an In The Moment Support Line which gives immediate access to a BACP accredited counsellor 24/7, 365

Yes. At Govox we don't need to tie you into long contracts, if you want to check if it works for you we set up an initial 3 month pilot period, with clear transparent pricing. After this you can choose to extend on a monthly basis, or indeed commit for an annual contract, the choice is yours.

Govox naturally drives good participation, however this can always be enhanced with a strong launch and ongoing communication. We will support you through this and provide tools & tips to get maximum results.

The onboarding process is normally around 2 weeks, however the longer we have to plan launch with you the better.

We use a mythical currency "The price of a cup of coffee", however we did have to caveat that with "no fancy ones" as we came to learn that coffee prices vary! Head to the pricing page for more information.

Yes. At Govox we support a number of overseas offices, both in organisations that have coverage in a number of countries to ones located wholly outside of the UK. With a focus not only on language translation but also on cultural fit & awareness.

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